Frequently Asked Questions
Everything you need to know about bringing Vivere home.
What is the typical shipping timeframe for furniture items?
Standard delivery for small decor items takes 3-5 business days. For larger furniture pieces, our specialized white-glove delivery service typically arrives within 2-3 weeks, depending on your location.
Do you offer international shipping?
Currently, Vivere ships to the contiguous United States and Canada. We are working on expanding our logistics network to include international destinations in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return unless they arrive damaged.
Are your wood products sustainably sourced?
Yes, sustainability is a core value at Vivere. All our wooden furniture is crafted from FSC-certified timber, ensuring that our products are environmentally responsible and socially beneficial.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger purchases, we also offer flexible financing options through Affirm.
How do I care for my Vivere textiles and upholstery?
Each product comes with a specific care label. Generally, we recommend professional cleaning for our velvet and linen ranges, while our performance fabrics can be spot-cleaned with a damp cloth and mild detergent.